Server

3 weeks ago

Washington, Washington, D.C., United States Patty O's Cafe & Bakery Full time
Patty O's Cafe & Bakery Job Description

Job Summary
Patty O's Cafe & Bakery is seeking a skilled Server to join our team. As a Server, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities
• Participate in daily Front of House operations to deliver a casual, comfortable yet sophisticated experience to all guests.
• Maintain all aspects of the service areas and dining room.
• Serve as the ambassador of the establishment.

Essential Functions
• Execute the mechanics and standards of service.
• Maintain organized workstations during service.
• Demonstrate knowledge of basic dining room standards and etiquette.
• Be conscious of time-management and order-of-operation skills.
• Confidently speak about The Inn at Little Washington.
• Extensive beverage knowledge; BTGs, house cocktails, beer.
• Extensive knowledge of all food items on menu.
• Exhibit anticipatory service.
• Knowledge of entry level resort-suite functions.
• Full understanding of all billing requirements; splitting checks, discounts, room charges, and transferring checks.
• Execute tableside Caesar Salad presentation.
• Regularly update guest profile in Tock to build the database.
• Enter orders correctly and efficiently.
• Be directly responsible for the section before and during service.
• Knowledgeable of The Forbes 5-Star standards.
• Communicate to the kitchen with the needs of the section.

Qualifications
• Excellent communication skills.
• Prior fine dining experience.
• Must be at least 18 years of age.
• Must be well-groomed and well-presented.
• Must have reliable transportation.
• Intermediate wine knowledge.

Desirable
• Familiarity with Forbes Standards.
• Ability to communicate in a language other than English, preferably Spanish or French.
• Certification in alcohol awareness program.
• Certification in CPR.
• Prior experience with Resortsuite and Tock.
• Advanced wine knowledge.

Skills
• Ability to communicate in English both orally and in writing.
• Strong interpersonal communication skills both verbal and written.
• Must always be organized and maintain cleanliness of workstation.
• Ability to speak using clear and professional language.
• Ability to multi-task in a fast-paced environment.
• Ability to assist guests with questions about the property, history, and surrounding areas.

Physical Demands
• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time.
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing.

Patty O's Cafe & Bakery is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

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