Behavioral Health Services Coordinator II
6 days ago
The Behavioral Health Services Coordinator II plays a vital role in supporting the department by assisting with various Behavioral Health initiatives and programs. This position is responsible for handling administrative functions related to behavioral health services, including intake, logging, tracking, and status follow-up on cases. The successful candidate will assist members in accessing behavioral health services in a timely manner, ensuring compliance with regulatory requirements and timelines.
Key Responsibilities- Provides non-clinical support to the Behavioral Health Department, including technical aspects of time-sensitive processes for initiating cases, managing referral documentation, and entering pre-certification/continued authorizations.
- Assists with non-clinical coordination of care to facilitate connecting members to care in the appropriate delivery system or provider to meet their needs.
- Collaborates with community providers to educate, offer guidance, and coordinate care to assist with connecting members to services.
- Conducts follow-up calls to members to administer screening or obtain clarification on services requested or intake requirements.
- Works collaboratively with other Behavioral Health staff to research and resolve member and provider issues.
- High School Diploma or High School Equivalency Certificate
- At least 1 year of managed care or healthcare experience and/or working with members with behavioral health needs and/or any disadvantaged/underrepresented ethnic populations and/or working in the non-profit, medical, or clinical sectors, case management information technology systems.
- Knowledge of local community-based organizations, agencies, and community services.
- Knowledge of developmental disorders and/or Applied Behavior Analysis services.
- Knowledge of medical terminology and ICD-10 and CPT codes.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Word, Excel, and Access.
- Excellent organizational, interpersonal, and time management skills.
- Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable.
L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan, serving over 2 million members. Our mission is to provide access to quality healthcare for Los Angeles County's vulnerable and low-income communities and residents, and to support the safety net required to achieve that purpose.
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