Behavioral Health Coordinator

2 weeks ago

Los Angeles, California, United States JWCH Institute Full time
Job Title: Behavioral Health AideJob Summary:

This role plays a vital part in our organization, reporting directly to the Deputy Chief of Behavioral Health and collaborating closely with the Behavioral Health Lead Staff to oversee patient/client scheduling and registration processes. We are seeking an individual who possesses the necessary skills and experience, as well as a genuine passion for working with Behavioral Health patients.

Key Responsibilities:
  1. Schedule appointments for all Behavioral Health providers, including LCSWs, ASWs, Psychiatrists, and Psychiatric Med-level professionals.
  2. Follow up daily on all no-show appointments and promptly reschedule as necessary.
  3. Conduct weekly reviews of no-show lists to ensure all missed appointments are rescheduled, documenting all communication attempts in Next-Gen and maintaining open communication with mental health providers.
  4. Demonstrate a comprehensive understanding of the registration and scheduling process, including check-in procedures, payer selection, sliding scale and fee policies, and other relevant protocols.
  5. Assist Behavioral Health staff in scheduling patients for initial and follow-up appointments, managing cancellations, and facilitating rescheduling procedures.
  6. Process Behavioral Health referrals, including receipt and processing of referrals, appointment scheduling, and rescheduling activities.
  7. Navigate the referral system within the Electronic Medical Record efficiently.
  8. Support the preparation of check-in paperwork for patients, manage patient check-in and check-out processes, and confirm appointments as required.
  9. Conduct pre-checks for all patients 24 hours prior to their visit to ensure completion of all necessary paperwork, consents, and screenings.
  10. Coordinate with Behavioral Health and medical providers, as well as clinic staff, to address patient requests, including urgent cases, referrals to the Office of the Day, walk-ins, and other inquiries such as medical records.
  11. Participate in meetings and training sessions as needed.
  12. Assist the Director of Behavioral Health Services in ensuring compliance with clinic and departmental policies and procedures.
  13. Generate reports from the computer system for the Director of Behavioral Health.
  14. Adhere to guidelines for scheduling appointments via email requests.
  15. May involve assisting with other departmental check-in duties upon request.
  16. Collaborate closely with Medical, Dental, and administrative staff to facilitate smooth patient flow and reduce waiting times.
  17. Perform any other duties as assigned.
Requirements:
  1. Bachelor of Arts in Psychology, Social Work, or a related social service or health field is preferred.
  2. Minimum of one year of experience working with behavioral health patients or in a behavioral health setting is required.
  3. Minimum of one year of front office experience, registration, or clerical experience dealing directly with patients is required.
  4. Ability to relate to and communicate effectively with a diverse patient population, and to work within a team setting.
  5. Excellent verbal and written communication skills, including strong interpersonal skills.
  6. Ability to multitask in a fast-paced environment.
  7. Ability to perform assigned responsibilities within JWCH's established guidelines in an organized, detailed, and efficient manner.
  8. Experience with Excel and Microsoft programs.
  9. Excellent computer skills and proficiency in documenting in an electronic medical record system.
  10. Bilingual in English/Spanish is preferred.
Physical Demands and Working Conditions:
  1. Extensive sitting and typing on the keyboard.
  2. Constant interactions on the phone.
  3. Occasional lifting and carrying items weighing up to 35 pounds.
  4. Requires manual dexterity and eye-hand coordination. Requires corrected vision and hearing to within normal range.
  5. Requires working under stressful conditions.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long term disability plans, life insurance policies, employee parking and more

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer

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