Customer Engagement Specialist

2 weeks ago


Arlington, Virginia, United States 24 Hour Fitness Full time

Position Type: Full-Time / Part-Time

Location: Arlington, TX

About Us:

At 24 Hour Fitness, we are committed to our mission of fostering a healthier and happier world. Our passion lies in providing a fitness community that is accessible, affordable, and welcoming to all. We seek team members who are dedicated to enhancing each other's day and possess a genuine desire to assist our members in achieving their fitness goals.

Role Overview:

In this position, you will:

  • Share your enthusiasm for fitness by guiding new members as they embark on their fitness journeys.
  • Utilize your skills to forge authentic connections with individuals, understanding their unique needs, and offering tailored solutions.

Daily Responsibilities:

  • Build personal relationships with members, addressing inquiries, resolving issues, and connecting both members and guests with the right resources.
  • Maintain a clean, well-kept, and safe environment for all members and guests.
  • Provide an exceptional sales and service experience, ensuring a welcoming, informative, and inclusive atmosphere that inspires guests to pursue their fitness aspirations.
  • Facilitate a remarkable onboarding experience for new members, ensuring they feel connected to our fitness offerings from the moment they arrive.

What We Value in You:

We appreciate individuals who:

  • Are genuine, sincere, and open-minded, presenting their true selves.
  • Are self-driven, passionate about assisting others, eager to learn, and have a sincere interest in helping others succeed.
  • Aim to excel, surpass goals, maintain a positive attitude, and view challenges as opportunities for growth.
  • Possess a service-oriented mindset and have at least 1 year of experience in retail or fitness sales. Note: CPR and AED certification is required within 60 days of employment.

Availability:

Full-time availability with flexible scheduling across weekdays, weekends, and holidays to best support our member community.

Travel Requirements:

Minimal travel may be necessary for training and lead generation purposes.

Disclaimer: This job description aims to outline the general functions and requirements for this role. It is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Functional Group: Service



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