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Customer Engagement Specialist
2 months ago
Sileo is a dynamic and diverse brand holdings company that values family, community, and our clients. We are seeking enthusiastic Customer Engagement Representatives to play a key role in delivering top-notch solutions and services to our customers.
Key Responsibilities:
- Client Relationship Management: Provide detailed product and service information that aligns with customer needs, creating memorable customer experiences by actively listening, addressing concerns, and handling objections.
- Marketing and Sales: Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships, track and report on market success metrics.
- Collaboration and Communication: Collaborate on new marketing campaigns to enhance brand exposure and attract new business, address customer issues with professionalism, escalating concerns when necessary.
- Teamwork and Development: Work closely with management and the sales team to assess customer service approaches and identify areas for improvement, grow into a recruiting role, learning to train and mentor new team members while managing personal responsibilities.
Qualifications:
- Bachelor's degree preferred, or equivalent experience in customer support, service management, or sales.
- Eager to learn, open to feedback, and willing to step out of comfort zones.
- Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals.
- Driven to grow both personally and professionally, with a solution-oriented mindset.
- Comfortable in a visible, customer-facing role with strong communication skills.
- Capable of effective time management, multitasking customer service tasks while meeting client goals.