Field Operations Supervisor
2 weeks ago
Position Overview:
The Field Operations Supervisor plays a crucial role in ensuring exceptional service delivery and operational efficiency. This position requires strong leadership capabilities and outstanding customer service proficiency. The supervisor will be responsible for measuring, installing, and testing various products while providing clients with comprehensive instructions on their proper use.
Traveling to client locations for repairs and routine maintenance is a key aspect of this role. The ideal candidate will possess excellent technical and mechanical skills, experience with basic hand tools and diagnostic equipment, and the physical capability to handle heavy machinery.
Key Responsibilities:
Essential Functions:
- Conduct thorough inspections and provide precise measurements for doors and windows.
- Execute timely and high-quality repairs on customer products, including screen installations, sash replacements, glass replacements, hardware updates, and seal repairs.
- Coordinate necessary follow-up visits, detailing required services, materials, and labor.
- Perform post-installation evaluations to ensure quality standards are met.
- Identify potential challenges that may affect customer satisfaction, project costs, or compliance; propose effective solutions.
- Promote the services offered by the company to enhance customer engagement.
- Continuously update and refine technical and mechanical skills.
- Handle administrative duties such as approving sizes and measurements for orders, processing invoices, managing customer payments, and ensuring timely dispatch of installers to job sites.
- Foster and maintain a high volume of positive customer feedback.
Qualifications:
- Demonstrated experience in servicing windows and doors.
- Background in exterior window and door replacement products.
- Possession of a valid driver's license with an acceptable driving record.
Additional Requirements:
- Ability to work autonomously as well as collaboratively within a team.
- Exceptional customer service skills.
- Patience in managing overtime on service calls without compromising quality.
- Strong communication skills to effectively interact with customers.
- Capability to diagnose and resolve issues based on non-technical customer descriptions.
- Solid understanding of industry tools and equipment.
- Physical fitness to lift heavy equipment, navigate confined spaces, and perform frequent bending.
- Willingness to travel within the designated operational area.
Company Overview:
Great Day Improvements: A Family of Brands is committed to fostering an inclusive work environment and is proud to be an Equal Employment Opportunity Employer.
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