Retail Operations Supervisor

2 weeks ago


Dublin, Ohio, United States Foot Locker Full time

Job Title: Customer Experience Leader at Foot Locker

Are you enthusiastic about guiding a team to provide an outstanding in-store Customer Experience? If so, this position at Foot Locker could be an excellent match for you. As a Customer Experience Leader, your role will involve mentoring and inspiring your team to enhance sales and deliver superior customer service. You will also manage store operations, oversee employee performance, and ensure effective visual merchandising.

Key Responsibilities

  • Mentoring and inspiring the team to boost sales and provide top-notch customer service
  • Ensuring high levels of customer satisfaction by being well-informed about products and delivering exceptional sales service
  • Meeting sales, customer experience, merchandising, visual, and operational standards
  • Serving as a liaison between customers, sales associates, and store management
  • Sharing knowledge on products and trends to fulfill customer needs
  • Staying updated on product knowledge and market trends
  • Fostering a positive work atmosphere

Qualifications

  • Proven leadership skills with a minimum of 1 year of experience in customer-facing sales
  • Confident and comfortable engaging with customers to provide an elevated experience
  • Driven to achieve outstanding results through customer interactions and product knowledge
  • Adaptable and resourceful in responding to the dynamic demands of a retail environment
  • Strong analytical and numerical skills
  • High standards of ethics, values, integrity, and trust
  • Flexible availability, including evenings, weekends, and holidays

Benefits

  • Starting Pay Rate: $16.00 / hour
  • Employee Discount: 30-50%
  • Paid Time Off
  • Life, Medical, and Dental Insurance
  • Opportunities for Development and Advancement

About Foot Locker



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