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Senior Operations Supervisor

2 months ago

Dublin, Ohio, United States STG Logistics Full time

As the Senior Operations Supervisor, you will oversee and implement operational guidelines and practices that align with the team's goals to guarantee the utmost quality and precision for our clients.

We aim to utilize your expertise and extensive experience to foster positive outcomes while ensuring a prosperous future for you, your team, and STG Logistics.

Join our organization, and we will provide you with the resources and support necessary to thrive in your role, while cultivating a fulfilling career.


Key Responsibilities:
  • Evaluate and modify staffing needs to uphold the highest standards of service quality for our clients, while minimizing unnecessary overtime or excessive labor costs.
  • Supervise all managerial activities, including the development and coaching of supervisors and coordinators; ensure consistent application of metrics and system tools in line with operational performance review standards.
  • Act as a bridge between Account Managers and operational personnel regarding all policy and procedure modifications or implementations; investigate significant issues to identify root causes and corrective actions, and initiate incident reports when required.
  • Coordinate all changes to procedures and documentation, adhere to all quality policies and protocols, participate in mandatory quality meetings, and ensure that all quality initiatives are effectively communicated to the entire operational team.
  • Identify opportunities for process improvements and collaborate with the operations team and System Engineers to create specifications and implement changes.
  • Analyze quantitative data and apply professional judgment to resolve issues.
  • Manage departmental budgets and ensure adherence; actively engage as a departmental representative in planning, scheduling, budgeting, and policy development and administration.
  • Collaborate with HR and upper management on disciplinary matters and implement corrective actions; actively participate in the hiring and/or termination processes.


Qualifications:
  • A minimum of 4 years of leadership experience in logistics and/or transportation is preferred but not mandatory.
  • A Bachelor's degree in Transportation, Supply Chain Management, Business Administration, or a related field.
  • Ability to quickly acquire proficiency in new software applications.
  • Exceptional verbal and written communication skills; capable of presenting clear, organized, and comprehensive information and data suitable for the intended audience.
  • Ability to conduct complex analyses of data, processes, policies, procedures, and/or systems; produce clear, comprehensive, and accurate interpretations.
  • Willingness to travel occasionally.


What We Offer:
  • Bonus eligibility.
  • A comprehensive list of STG benefits is available.

About STG Logistics:

STG Logistics is a leading provider of managed and extended port-to-door outsourcing services. We deliver comprehensive solutions to our customers' supply chains by integrating our top talent, advanced technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide outstanding logistics services.


Our Commitment:

Our People Are Our Greatest Asset. At STG, we prioritize our team members, leading through our core values of People First, Authenticity, Integrity, and Passion. We invest in our employees by providing training, development, coaching, and ensuring they receive support both personally and professionally.