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Retail Operations Supervisor

2 months ago

Dublin, Ohio, United States Foot Locker Full time

Job Title: Customer Engagement Manager at Foot Locker

Are you enthusiastic about guiding a team to provide an outstanding in-store customer experience? If so, this position at Foot Locker could be an excellent match for you. As a Customer Engagement Manager, you will be tasked with mentoring and inspiring your team to enhance sales and deliver top-notch customer service. Additionally, you will manage store operations, oversee employee performance, and ensure effective visual merchandising.

Key Responsibilities

  • Mentoring and inspiring the team to boost sales and provide exceptional customer service
  • Guaranteeing high levels of customer satisfaction by being well-informed about products and delivering superior sales assistance
  • Meeting sales, customer experience, merchandising, visual, and operational goals
  • Serving as a liaison between customers, sales associates, and store management
  • Sharing knowledge on products and trends to fulfill customer needs
  • Staying updated on product knowledge and market trends
  • Fostering a positive work atmosphere

Qualifications

  • Proven leadership skills with a minimum of 1 year of experience in customer-facing sales roles
  • Confident and comfortable engaging with customers to provide an elevated experience
  • Driven to achieve outstanding results through customer interactions and product knowledge
  • Adaptable and resourceful in responding to evolving demands in a retail setting
  • Strong analytical and numerical skills
  • High standards of ethics, values, integrity, and trust
  • Flexible availability, including evenings, weekends, and holidays

Benefits

  • Starting Pay Rate: $16.00 / hour
  • Employee Discount: 30-50%
  • Paid Time Off
  • Life, Medical, and Dental Insurance
  • Opportunities for Development and Advancement

About Foot Locker