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Customer Service Representative

2 months ago

Nashville, Tennessee, United States TEN Credit Union Full time

About the Role:

The TEN Credit Union is seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring their needs are met in a timely and efficient manner.

Key Responsibilities:

  • Member Service: Assist members with their financial needs, provide information on products and services, and resolve any issues or concerns they may have.
  • Teller Operations: Perform teller duties, including processing transactions, handling cash and deposits, and maintaining accurate records.
  • Communication: Develop and maintain strong relationships with members, colleagues, and other stakeholders through effective communication and interpersonal skills.
  • Problem-Solving: Analyze and resolve member complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to achieve goals and objectives, and contribute to a positive and productive work environment.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: One year of experience in the hospitality, retail, or financial industry is highly desirable.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.

What We Offer:

  • Competitive Compensation: Begins at a minimum of $18/hour.
  • Benefits Package: Employer-paid medical, dental, vision, basic life and AD&D, and long-term and short-term disability for all employees.
  • 401K Plan: A generous employer match-up of 7%.
  • Paid Time Off: Eleven (11) paid holidays.

Why Join Us:

TEN Credit Union exists to care for the lives of our employees, members, families, and communities. We put people before profit, relationships before fees, families before timecards, and community trust before growth. We value creativity, collaboration, and fun, and we're serious about our mission.