Operations Manager
2 weeks ago
Benefits:
- 401(k)
- 401(k) matching
- Performance-based bonuses
- Competitive salary
- Dental insurance
- Complimentary food & snacks
- Provided uniforms
- Health insurance
- Paid time off
- Training & development opportunities
- Vision insurance
- Retirement IRA
Company Overview:
Capriottis Sandwich Shop is a vibrant, Fast Casual dining establishment with over 100 locations and an ambitious growth strategy. We are currently seeking an Operations Manager for one of our Pennsylvania establishments. At Capriottis, we thrive in a fast-paced atmosphere grounded in strong core values and a sense of fun. If you are ready to advance your career, take on diverse responsibilities, and be part of a dynamic team focused on outstanding QUALITY & SERVICE, this role may be a perfect fit.
We recognize that our greatest asset is our people. Every individual is important, and every contribution is valued.
Job Summary:
Sharing Our Passion One Sandwich at a Time: Achieving Capriottis mission starts and ends with you. As the face of the company, you will uphold our Uncompromising Standards of Quality and Service by ensuring that hot food is served hot, cold food is served cold, and all food is fresh, in a clean environment, while dressed in full uniform and wearing a smile.
Responsibilities:
- Assemble teams by identifying, recruiting, and hiring top talent while employing effective performance management strategies to retain employees.
- Coach, develop, and inspire team members by adhering to Capriottis training standards; identify and address individual development needs to foster growth and retention.
- Prepare team schedules focusing on operational excellence and cost management without compromising guest satisfaction and team morale.
- Exemplify the standards and maintain the culture for delivering CAPtivating Service to guests.
- Oversee compliance with health, safety, and building regulations regarding food preparation, service, and maintenance.
- Prepare all products according to Capriottis specifications, ensuring correct portion sizes, quality, and presentation.
- Maintain the integrity of Capriottis recipes to guarantee a consistent guest experience across all locations.
- Manage cash handling and bank deposits.
- Monitor budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
- Encourage a culture of salesmanship by promoting suggestive selling and a focus on counter service rather than cashier roles.
- Implement effective purchasing, inventory management, receiving, and waste-monitoring procedures.
- Actively engage in and promote all brand-wide and local marketing initiatives; demonstrate leadership in Local Shop Marketing (LSM).
- Utilize strong communication skills (oral, written, and listening) to build positive relationships with team members, guests, vendors, and other Capriotti's brand members.
- Establish a trusting environment within the shop, including team members, guests, vendors, and others.
- Exhibit emotional resilience under pressure and during changing priorities.
- Analyze information and evaluate results to determine the best solutions for problem-solving.
Qualifications:
Skills and Knowledge:
- Service Orientation: Actively seeks ways to assist others.
- Time Management: Demonstrates the ability to multitask; remains hands-on during busy shifts without losing focus on guests, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
- Computer/Technology: Experience with POS systems and proficiency in computer use (email, spreadsheets, and other documents).
Physical Requirements:
- Ability to work in temperatures ranging from 0°F to 100°F.
- Ability to move throughout the restaurant for extended periods.
- Can lift 50 lbs. for distances up to 10 feet.
- Ability to balance and move up to 25 lbs. for distances up to 50 feet.
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