Shelter Operations Manager

2 weeks ago

North Highlands, California, United States First Step Communities Full time
Job Summary

We are seeking a highly skilled and compassionate Shelter Supervisor to join our team at First Step Communities. As a key member of our staff, you will be responsible for the day-to-day operations of our program site, ensuring a safe and supportive environment for our clients and staff.

Key Responsibilities
  • Supervise and coordinate the activities of Client Support Associates, providing guidance and feedback to ensure excellent service delivery.
  • Manage staff scheduling, including coverage for shifts and approved days off, to ensure a smooth operation of the program site.
  • Monitor and maintain a clean, safe, and supportive environment, adhering to all First Step Communities policies and procedures.
  • Communicate effectively with staff, clients, and partners, including laundry and food providers, to ensure seamless operations.
  • Participate in monthly community meetings for clients and staff, promoting a sense of community and collaboration.
  • Assist with training and onboarding of new staff, volunteers, and temporary staff, ensuring a smooth transition into their roles.
  • Review and respond to incident reports, emails, and daily notes, maintaining accurate records and ensuring prompt action is taken when necessary.
  • Perform basic front desk duties, including answering phones, filing, data entry, and monitoring surveillance.
  • Be available to cover shifts as needed, ensuring the program site remains operational and clients receive the support they need.
Requirements
  • High school diploma and at least 12 months of related experience and/or training.
  • Associate's or Bachelor's degree in Social Work or a related field is preferred.
  • Strong verbal communication and listening skills, with the ability to exercise patience and empathy in a fast-paced environment.
  • Ability to work independently and as part of a team, with a focus on providing excellent customer service.
  • Proficiency in Microsoft Office and data entry, with the ability to learn new software and systems quickly.
  • Valid California driver's license, DMV record, and proof of auto insurance are required.
  • CPR, First Aid, and NARCAN certification preferred.
Working Conditions

This position requires the ability to work in a fast-paced environment, with frequent exposure to heat, cold, and rain. The noise level can be quiet to very noisy, and the work environment may be physically demanding at times.

First Step Communities operates emergency shelter environments, including some that are outdoors. We are committed to providing a safe and supportive environment for our clients and staff, and we expect all employees to share this commitment.

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