Front Office Operations Supervisor

2 weeks ago

Austin, Texas, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, our strength lies in our people. We are a team of individuals who strive for excellence, constantly pushing ourselves to new heights while treating each other with respect and kindness. Our global team is dedicated to crafting exceptional experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We believe that the best way to empower our team to deliver these remarkable guest experiences is through a world-class employee experience and a strong company culture.

We value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the utmost respect. Whether you work with us, stay with us, or discover with us, our mission is to create lasting impressions that enrich lives. We believe that life is more fulfilling when we connect deeply with those around us.

About the location:
Our lakeside retreat in Austin reflects the city's unique charm. Nestled in the heart of downtown along the banks of Lady Bird Lake, the Hotel provides a serene escape for those wishing to explore Austin's vibrant culture. With 286 well-appointed guest rooms and suites, two acclaimed dining venues (Ciclo and Live Oak), a luxurious spa, and 17,121 sq. ft. of event space, we are proud to be one of Austin's premier luxury hotels. Guests are drawn to our renowned service and exquisite accommodations, returning for our seasonal events and innovative culinary offerings.

About the role:

Four Seasons Hotel Austin is on the lookout for a Front Office Operations Supervisor to join our vibrant Rooms Team. We seek an individual who is passionate about providing outstanding service to our guests. The satisfaction of our guests relies on the collaborative efforts of our team, and we thrive when we work together, valuing each member's contributions.

What you will do:

Are you enthusiastic about enhancing the guest experience in our Rooms division? This role may be the ideal opportunity for you. The Front Office Operations Supervisor plays a crucial role within the Front Office Team, primarily overseeing the Front Desk staff while also assisting in managing the Guest Services, Front Drive, and Housekeeping teams. The primary goal is to ensure our guests enjoy a seamless and enjoyable experience from their initial booking to their departure. The Supervisor is responsible for ensuring that team members are well-trained, motivated, and effectively supervised. As the first point of contact for guests, this high-profile department carries significant responsibility. We are looking for someone who can anticipate, personalize, and fulfill guest needs proactively.

What you bring:
  • Exceptional attention to detail and customer service skills.
  • A minimum of 2 years of experience in the Hospitality Industry and Rooms Division, with at least one year in a supervisory role and Front Desk knowledge.
  • Strong business acumen, work ethic, and communication skills.
  • Ability to mentor and develop team members into supervisory and management roles.
  • US work authorization is required unless currently in a managerial position at a Four Seasons location.
What we offer:

COMPLIMENTARY:
  • FREE Medical, Dental, and Vision Insurance after 30 days.
  • Room night stays at Four Seasons properties worldwide.
  • Employee meals prepared by the Four Seasons Culinary Team.
  • Dry cleaning and alteration of employee uniforms.
  • Parking in Downtown Austin during work shifts.
DISCOUNTED:
  • Discounted public transportation options.
  • Four Seasons beds and bedding.
  • Gold's Gym membership.
ADDITIONAL:
  • Vacation, Sick Leave, and Twelve (12) Paid Holidays.
  • 401k participation with a company matching program.
  • 100% Company-Paid Parental Leave.
  • Opportunities for growth within Four Seasons.
Schedule & Hours:

As our hotel operates 24/7, 365 days a year, we expect our Front Office Operations Supervisors to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our team. We celebrate diversity to foster a strong culture built on the foundation of the Golden Rule. Our commitment to Diversity, Inclusion, and Belonging continues to evolve.

Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.

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