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Front Desk Supervisor

2 months ago

Austin, Texas, United States El Cosmico Full time
Job Description

Job Title: Front Desk Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at El Cosmico. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Manage front desk operations, including reservations, check-in, and check-out procedures
  • Provide personalized service to guests, responding to their needs and concerns
  • Ensure accurate and efficient handling of cash transactions
  • Maintain knowledge of hotel services and amenities
  • Assist in training and supervising front desk staff
  • Contribute to a positive and productive work environment

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • Two years of experience in hospitality or customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic math skills and ability to handle cash transactions

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other perks

El Cosmico Core Values:

  • Be Real: Treat everyone with respect and authenticity
  • Create Magic: Inspire and exceed expectations
  • Be Here Now: Honor and represent our community
  • Embrace Adventure: Learn and grow from experiences
  • Look Towards the Future: Strive for continuous improvement