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Dual Front Office Operations Manager

2 months ago

Austin, Texas, United States Island Hospitality Management Full time
Job Summary

We are seeking a highly motivated and experienced Front Office Manager to join our team at Island Hospitality Management. As a key member of our front office operations, you will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

Key Responsibilities
  • Guest Service Excellence: Ensure that departments achieve or exceed guest's service expectations by providing exceptional customer service and resolving any issues in a timely and professional manner.
  • Scheduling and Staff Management: Prepare team member schedules in accordance with budgets and business forecasts to ensure adequate staffing levels and optimal productivity.
  • Financial Control: Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed to maintain accurate financial records.
  • Guest Engagement: Recommend local attractions and restaurants for guests to visit and inform guests of all hotel services and amenities to enhance their stay.
  • Human Resources: Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions to maintain a high-performing team.
  • Interdepartmental Collaboration: Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in.
  • Inventory Management: Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types.
Requirements
  • Technical Skills: Ability to operate hotel PMS Systems and multitask, prioritize, and manage time effectively.
  • Leadership Qualities: Highly motivated team player with strong initiative and desire for achievement, ability to work well in stressful situations, and readily available and approachable for all guests.
  • Physical Demands: Regularly required to stand, sit, or walk for an extended period of time, lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.
Benefits
  • Employee Development: Island Hospitality Management is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
  • Wellness Program: Team Member Wellness Program: How We Thank You For All You Bring To The Team.
  • Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance, HSA & FSA plans available, Dependent care FSA, Identity Theft Protection Insurance, Commuter benefits including transit & parking, Pet Insurance, PTO and Payroll Incentives for Annual Wellness Exams, Employee Assistance Program, Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, Paid Sick and Vacation Time, Family Leave, and 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
  • Recognition and Rewards: Incentive based bonus program, Free room nights at our hotels and employee discounts within your hotel brand, Discounts for friends and family within your hotel brand, Team Member of the Month, Quarter, and Year recognition and bonus, Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, Career Growth through our in-house training program with a path personalized to your desired goals, and Referral bonus program to ANY of our locations.