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Front Desk Supervisor

2 months ago

Austin, Texas, United States El Cosmico Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at El Cosmico. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Manage front desk operations, including reservations, check-in, and check-out procedures
  • Provide personalized service to guests, responding to their needs and resolving any issues that may arise
  • Supervise and train front desk staff to ensure they are providing excellent service and adhering to company standards
  • Assist with scheduling and assigning duties to front desk staff as needed
  • Maintain accurate records and reports, including guest information and hotel operations data
Requirements
  • High school diploma or equivalent required; college degree preferred
  • Minimum 2 years of experience in hospitality or customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Our Company Culture

At El Cosmico, we value creativity, innovation, and teamwork. We are committed to providing exceptional service to our guests and creating a unique and memorable experience for them. If you are a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.