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Community Engagement Coordinator

2 months ago

Covington, Washington, United States Cambridge Management, Inc. Full time

About Us:
Cambridge Management, Inc. (CMI) has been dedicated to the management of affordable housing since its inception in 1987. With a commitment to quality, we manage a diverse portfolio of communities that provide homes for families, seniors, and individuals with disabilities. Our team has expanded to nearly 350 professionals overseeing 114 communities and over 9,000 apartment homes across multiple states including California, Florida, Hawaii, North Carolina, Tennessee, Washington State, and Virginia.

Why Join Our Team:
At Cambridge Management, Inc., we offer a comprehensive Compensation and Benefits package for our full-time employees:

Salary Range:
$23.50 Per Hour
Paid Time Off: A total of 80 hours for PTO & Vacation.
Up to 6 paid sick days annually (subject to state sick leave laws)
8 paid holidays
2 paid floating holidays

Benefits Include:
Medical, Dental, Vision, Life Insurance, Long Term Disability, AD&D & EAP
401(k) with employer matching
Additional voluntary benefits available

Position Overview:

Under the direct guidance of the Community Manager, the Community Engagement Coordinator plays a vital role in comprehending and executing company policies and procedures at the property level.

This position involves accurately processing, classifying, and recording numerical data to maintain comprehensive financial records while supporting leasing, marketing, and resident relations initiatives.

The Community Engagement Coordinator is expected to demonstrate professionalism, maintain excellent attendance, possess strong communication skills, and foster enduring business relationships.


Key Responsibilities:
This job description is not exhaustive and may include additional tasks as assigned by the supervisor. Responsibilities include assisting in the oversight of leasing, maintenance, janitorial, and housekeeping staff.
Stay informed about local market competition and conduct market surveys.

Ensure the accuracy of weekly activity reports, rental applications, and all leasing information.

Support the Community Manager in managing resident requests and implementing renewal and retention strategies.
Responsible for the collection and recording of all rents, including delinquent accounts.
Provide necessary reports as required.

Marketing and Leasing Duties:
Prepare all leases, addendums, and legal documents for new residents. Maintain tenant files throughout the lease duration.
Ensure timely completion of security deposit dispositions.
Handle phone inquiries, taking appropriate actions or directing calls as necessary.

In the absence of a Leasing Consultant, all responsibilities outlined in the Leasing Consultant job description will be assumed.

Identify competing communities and document their rates and amenities; assist in preparing market surveys.

Resident Management Responsibilities:

Process and maintain applicant and resident files in compliance with all applicable regulations.

Conduct annual renewal inspections as per HUD and LIHTC standards.
Coordinate with utility companies for tenant service transfers.
Generate and post legal notices as required in property management.
Assist in resident eviction processes in accordance with legal directives.
Provide resolutions for resident issues, escalating to the Community Manager when necessary.
Assist in planning and executing resident events and office themes.
Always maintain a professional appearance and interact courteously with residents.

Financial Management Tasks:
Purchase supplies and equipment for property use.
Record all rent receipts using the Yardi software system.
Process vendor invoices and purchase orders.
Complete required reports in the absence of the Community Manager.

Maintain compliance with the Fair Housing Act and all relevant regulations.


Knowledge, Skills, and Competencies:
Competency is based on education, training, skills, and experience.

To excel in this role, candidates should possess:
A high degree of flexibility and adaptability to change.
Understanding of financial documents (budgets, financial reports, etc.).
Exceptional customer service skills, particularly in managing challenging situations.
Professional verbal and written communication abilities.
Strong ethical standards, including confidentiality and fiduciary responsibility.
Attention to detail; ability to manage competing priorities effectively.
Willingness to work a flexible schedule, including weekends and holidays.

Technical Skills:
Proficiency in Office 365 and industry-specific software.
Must be adept at using mobile devices and software efficiently.

Physical Requirements:
This role requires sitting, standing, and walking for extended periods. Frequent reaching, pushing, pulling, and lifting up to 20 pounds is necessary.

Communication skills are essential, including proficiency in written correspondence and face-to-face interactions.

Must be able to manage conflict situations professionally and make timely decisions that impact colleagues and clients.


Experience and Education:
High School Diploma or equivalent; Bachelor's degree or CPM preferred.
Experience in managing LIHTC and HUD multi-family properties is highly desirable.
Property Management Certification (ARM, CAM, etc.) is preferred.
1-2 years of experience in affordable housing leasing.
Familiarity with budgeting and community cost control is beneficial.
Knowledge of applicable Landlord Tenant Laws and Fair Housing Regulations is essential.

Driving Requirements:

Must be able to travel to various locations as required for the position.

A valid driver's license is necessary if operating a golf cart on-site.

This job description does not imply that these are the only duties to be performed by the employee in this role.

Further, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.