Customer Service Representative

5 days ago

Santa Barbara, California, United States Jushi USA Full time

About Jushi USA

Jushi USA is a leading cannabis company that operates high-end retail locations, premium brands, and state-of-the-art cultivation and processing facilities. As a vertically integrated company, we are committed to delivering exceptional customer service and creating a distinctive shopping experience that drives sales results.

Job Summary

We are seeking a highly motivated and customer-focused Dispensary Consultant to join our team. As a Dispensary Consultant, you will be responsible for providing outstanding customer service, leading tours of the sales floor, and making product recommendations based on ongoing research of products available.

Key Responsibilities

  • Provide exceptional customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of the sales floor and make product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons, and promotions
  • Abide by product handling procedures, including company safety and health policies and regulatory agency compliance
  • Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines

Requirements

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person
  • Occasionally requires local travel, as needed

What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, life, short and long-term disability, flexible spending accounts, paid time off, paid holidays, and 401(k). We are an equal-opportunity employer and welcome applications from qualified candidates.

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