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Customer Experience Associate

2 months ago

Santa Barbara, California, United States Ergomotion Full time

About the Role:

As a Customer Experience Specialist at Ergomotion, you will play a vital role in delivering exceptional customer service to our valued clients. Your primary responsibility will be to handle customer inquiries, resolve complaints, and provide timely responses to their needs.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or other electronic means.

• Handle and resolve customer complaints in a professional and courteous manner.

• Gather and evaluate relevant information to effectively address customer concerns.

• Perform customer verifications and process orders, forms, and requests as needed.

• Direct unresolved issues to the designated resource and maintain accurate records of customer interactions and transactions.

• Communicate and coordinate with internal departments to ensure seamless customer service.

• Follow up on customer interactions to ensure satisfaction and resolve any outstanding issues.

Requirements:

• High School diploma required; some college or degree preferred.

• Minimum 2 years of customer service experience.

• Proficient in Microsoft Office and able to learn new software applications quickly.

• Excellent interpersonal, communication, and customer service skills.

• Ability to drive change and inspire innovation in customer service.

• Tact and diplomacy in handling confidential information.

• Ability to offer common sense solutions to complex service issues.

• Self-starting, high energy level, and exceptional work ethic.

• Detail-oriented, driven for results, and proactive in a fast-paced environment.