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Banking Customer Support Specialist

2 months ago

Santa Barbara, California, United States Johnson Service Group Full time
Job Overview

Johnson Service Group (JSG) is in search of a Banking Customer Support Specialist to enhance our Retail Banking operations. This position is focused on delivering exceptional customer service while managing various banking transactions.

Key Responsibilities:
  • Execute standard teller operations while engaging directly with clients, ensuring efficiency and accuracy in service delivery.
  • Follow established cash handling protocols and ensure cash is balanced at the conclusion of each shift.
  • Process a range of client transactions, including deposits, withdrawals, and payments, adhering to security measures and procedural guidelines.
  • Assist clients with account inquiries, statement requests, and account closures.
  • Promote the Bank's products and services with enthusiasm, identifying customer needs and providing tailored information.
  • Monitor client transactions for potential fraud and refer complex issues to appropriate management.
  • Compile data and generate reports to maintain compliance with banking regulations and internal policies.
  • Maintain a tidy and organized workspace while upholding a professional demeanor.
Qualifications:
  • High School Diploma or GED is required.
  • A minimum of one year of experience in cash handling or a customer service role is essential.
  • Strong communication skills, both verbal and written, along with meticulous attention to detail.
  • Consistent and reliable attendance is mandatory.
  • Ability to resolve customer issues effectively using available resources.
  • Capable of working independently and collaboratively within a team environment.
  • Proficient in recognizing customer needs for additional products and services and making suitable referrals.

Johnson Service Group (JSG) is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

About Us

At Johnson Service Group, our culture and people are our greatest assets. Our mission is to empower individuals and assist our clients in achieving their objectives. With over 40 years of experience in staffing and consulting, we pride ourselves on our commitment to excellence and our ability to adapt to the evolving needs of our clients.