Executive Front Office Manager

2 days ago

Orlando, Florida, United States Marriott Full time
Job Overview

This role is responsible for managing hotel front office operations in accordance with established guest service and sustainability standards.

About Marriott

Marriott International, Inc. is a hospitality company that owns and operates a portfolio of brands including JW Marriott, The Ritz-Carlton, Bulgari Hotels & Resorts, EDITION, J W Marriott, Marriott, Delta Hotels, Sheraton, Westin, Four Points, Autograph Collection, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Aloft, AC Hotels by Marriott, Moxy Hotels, Marriott Vacation Club, Grand Residences by Marriott, and Design Hotels.

Key Responsibilities:
  • Manage hotel front office operations to ensure high levels of guest satisfaction and loyalty.
  • Interview, select, train, schedule, coach and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Requirements and Qualifications:
  • Associate's or Bachelor's degree preferred.
  • 2 to 5 years hospitality-related experience.
Compensation and Benefits:

The estimated salary range for this position is $65,000-$80,000 per year, based on national averages for similar positions in Orlando, Florida. In addition to a competitive salary, Marriott offers a comprehensive benefits package, including individual and family medical, vision, and dental insurance, long-term disability insurance, life insurance, holiday pay, paid time off, and a 401(k) plan.

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