Contract Management Coordinator

6 days ago

Charleston, West Virginia, United States Highmark Health Full time

Job Summary:

This role ensures vendors meet expectations for quality of services and cost, and ensures both vendors and the organization comply with regulatory and contractual requirements. Primary tasks include investigating and resolving issues hindering the vendor's ability to perform, assisting in budget preparation, purchase order management, and cost control applicable to vendors, and consulting with senior management on vendor issues impacting regulatory and contractual requirements.

Key Responsibilities:

  • Investigate and resolve issues hindering the vendor's ability to deliver expected services to the organization or our clients and members. Issues are most often raised by internal partners such as customer service, provider relations, compliance, sales, or others, as well as the vendors. Must quickly identify what should be happening, what is actually happening, and then work with appropriate parties to address the issue.
  • Schedule and lead periodic operational issues meetings with appropriate organization and vendor staff. Frequency and duration of meetings will vary by vendor based on needs. Agenda items should be defined in advance of each meeting. Action items assigned from prior meetings should be tracked and followed up to ensure resolution.
  • Assist in budget preparation, PO management, and cost control applicable to vendors. Quantify expected annual spend for each vendor based on contractual terms and applicable cost drivers. Verify vendor invoices are accurate and consistent with contractual terms. Monitor actual year-to-date costs compared to budget and PO amounts to explain budget variances and adjust PO amounts if needed to ensure payments are made within contracted time frames.
  • Keep senior management abreast of issues that endanger the organization's compliance with applicable regulations or legal contracts, as well as cause poor experience for a large number of members. Communications should include a clear and concise explanation of the problem, probable impact if action is not taken, and recommendation for how to resolve the issue. Due to the complexity of most issues, collaboration with staff from other departments and/or divisions of the organization, as well as the vendor, will be required to comprehend the full extent of the issue and develop feasible recommendations.
  • Other duties as assigned.

Requirements:

  • Bachelor's Degree
  • 3-5 years as a Business Analyst
  • Strong analytical skills, expert-level Excel skills, contract management, vendor relations, problem-solving and decision-making, troubleshooting, written and oral presentation skills, and healthcare industry knowledge

Preferred Qualifications:

  • 1-3 years in audit and compliance
  • 1-3 years in vendor management

Language: English

Travel Requirement: 0-25%

Physical, Mental Demands, and Working Conditions:

Office-based, occasional travel, lifting up to 10 pounds, constant sitting, and occasional standing

Pay Range: $50,200.00 - $90,300.00

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