Operations Support Specialist

2 weeks ago

Brookings, South Dakota, United States HME Companies Full time


HME Companies is seeking a meticulous and analytical individual to take on a pivotal role in our senior living operations.

This position involves managing monthly invoicing for residents and their families, while ensuring timely payments and monitoring outstanding balances.

In addition to billing responsibilities, the candidate will support our comprehensive Human Resource Information System (HRIS).

Key responsibilities will include creating modules, generating reports, conducting audits, maintaining files, and performing data entry, all while adhering to the duties outlined below.


KEY RESPONSIBILITIES INCLUDE:
1. Prepare and oversee billing processes for all communities.
2. Collaborate with Administrators to maintain up-to-date billing, HRIS, and CRM systems.
3. Facilitate onboarding for current and new communities regarding billing, HRIS, and CRM systems.
4. Identify and implement efficiencies in billing and CRM systems and provide training.
5. Educate specific staff members at each community on billing, HRIS, and CRM systems.
6. Coordinate with the Home Office to ensure timely and consistent monthly payables and receivables.
7. Serve as the primary contact for all HME Care billing inquiries.
8. Process monthly statements for long-term care residents.
9. Execute CRM database administration tasks.
10. Assist in developing policies and procedures for HRIS end users.
11. Conduct audits, file maintenance, and data entry to ensure compliance across all areas.
12. Create, monitor, and report on key performance indicators related to billing and payroll.

Work closely with the HR Manager and VP of Operations to address current and future billing and payroll needs within the organization.


PREFERRED QUALIFICATIONS:
- Bachelor's degree in a relevant field or equivalent experience.
- Proficient in accounting and billing practices, with the ability to generate reports and analyze data.
- A collaborative team player who is self-motivated and goal-oriented.
- Strong organizational and time management skills, with the ability to communicate effectively and provide exceptional customer service.
- Demonstrated writing, proofreading, and editing abilities.
- Previous experience with cloud-based billing, CRM, and HRIS systems is preferred.

BENEFITS:
- Generally, a 40-hour work week between 8 AM and 5 PM, with occasional additional hours for special projects, which may include weekends or holidays, and tenant/property emergencies.
- Salary is dependent on experience. Benefits include PTO, Health, Dental, and Vision Insurance, EAP, AFLAC, 401-K with Employer Match, and opportunities for growth.
- Management is committed to supporting your personal and professional aspirations. Enjoy a fast-paced, supportive work environment with flexibility and avenues for future growth and professional development.
- We prioritize a realistic understanding of work/life balance.
HME Companies is an Equal Opportunity, Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

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