Client Engagement Senior Specialist
5 days ago
Valon is a leading provider of mortgage servicing solutions, dedicated to empowering homeowners and transforming the industry. Our mission is to make homeownership easier, more secure, and financially savvy.
The Client Experience TeamThe Client Experience team is a dynamic group of professionals who deliver exceptional service to our homeowners. With extensive knowledge of the mortgage industry, they act as a bridge between Valon and our customers, providing timely and effective solutions to their needs.
About the RoleWe are seeking a Senior Client Engagement Specialist to join our team. This role requires a strong background in mortgage servicing, excellent communication skills, and the ability to navigate complex homeowner issues. The ideal candidate will be able to work independently and as part of a team, with a focus on delivering exceptional customer service.
Responsibilities- Research and resolve homeowner issues using our proprietary mortgage servicing system.
- Document all homeowner communications and interactions.
- Promote Valon's products and services, with a focus on customer satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, and other sources.
- Determine the best course of action for collecting past-due payments.
- Collect payments or set up repayment plans for delinquent accounts, and update records accordingly.
- Previous experience in mortgage servicing, with a strong understanding of industry-specific processes and terminology.
- 1-2 years of customer service experience.
- 1-2 years of mortgage servicing experience.
- High school diploma or equivalent.
- Familiarity with industry-specific systems, tools, and processes.
- Strong written and oral communication skills.
- Proven track record of effectively resolving homeowner issues.
- Ability to collaborate with other business areas and team members.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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