Product Support Specialist

3 weeks ago


Milwaukee, Wisconsin, United States FIS Management Services LLC Full time

About the Role:

As a Product Support Representative at FIS Management Services LLC, you will work closely with clients to provide in-depth product support and resolve customer concerns. Your primary responsibility will be to handle incoming inquiries and troubleshoot issues related to product installation, operation, maintenance, or application.

Key Responsibilities:

  • Provide exceptional customer service and support to FIS clients.
  • Resolve customer concerns and issues in a timely and professional manner.
  • Collaborate with internal teams to identify and resolve product-related issues.
  • Document customer information and recurring technical issues to support product quality programs and product development.

Requirements:

  • Prior banking experience with credit experience.
  • Strong analytical, organizational, and time management skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.
  • Knowledge of FIS products is a plus.

What We Offer:

  • Opportunities to innovate in fintech.
  • Tools for personal and professional growth.
  • Inclusive and diverse work environment.
  • Resources to invest in your community.
  • Competitive salary and benefits.

FIS Management Services LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.



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