Application Support Specialist

4 weeks ago


Milwaukee, Wisconsin, United States Randstad Full time

Job Summary:

We are seeking an experienced Application Support Specialist to join our team. In this role, you will be responsible for responding to and troubleshooting application-related issues, communicating with internal stakeholders, and monitoring application performance.

Key Responsibilities:

  • Respond to and troubleshoot application-related issues to their full resolution.
  • Effectively communicate identified issues and their root causes to internal stakeholders.
  • Monitor application-related jobs, processes, and performance using available tools and application log databases.
  • Work collaboratively within the scrum teams, IT department, and internal operations teams.
  • Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.

Requirements:

  • Progressively responsible experience with internetworking architectures in a production data center or supporting a major operating system in a full-scale, large-volume production environment.
  • Proficient in troubleshooting in stage and production environments.
  • Experience with ServiceNow and production support process.
  • Development experience with MS SQL query.
  • Experience with PowerShell, C#, and AWS environment.
  • Excellent communication skills.

Preferred Qualifications:

  • Experience with SSIS, .NET API, Confluence, and Jira.
  • Familiarity with Agile/scrum.

About Randstad:

Randstad is an equal opportunity employer and welcomes people of all abilities. We offer a comprehensive benefits package and a collaborative work environment.



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