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Product Support Specialist

1 month ago

Milwaukee, Wisconsin, United States Rite-Hite Full time
Job Summary:

Rite-Hite, the global leader in industrial loading dock and door equipment, is seeking a Product Support Specialist to provide technical assistance to representatives, technicians, and customers. The successful candidate will ensure customer satisfaction and promote positive representative relations while limiting exposure to warranty costs.

Key Responsibilities:
  • Process customer/representative issues and communicate trends and issues to Engineering, Purchasing, and Manufacturing departments.
  • Effectively process/authorize Purchase Orders for customer service and warranty claims.
  • Develop owner's manuals, technical bulletins, and field tech tips.
  • Plan, coordinate, and implement service training on the divisional product line.
  • Assist with new product technical rollouts and provide input on serviceability and longevity of new products.
Requirements:
  • Associate's degree in a relevant technical field combined with two years warranty administration experience.
  • Excellent organizational, negotiation, and problem-solving skills.
  • Ability to use and read engineering drawings and schematics.
  • Working knowledge of electrical control circuits and fluid power.
What We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a retirement savings plan.