Application Support Specialist

22 hours ago


Milwaukee, Wisconsin, United States RTA US Full time
Job Summary

As a skilled Application Support Specialist, you will be responsible for resolving application-related issues to their full resolution. You will effectively communicate identified issues and their root causes to internal stakeholders, both within and outside of the IT department. You will become familiar with the organization's operational processes and how they interact and leverage applications. You will identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions. You will monitor application-related jobs, processes, and performance using available tools, application log databases, and the feedback of internal stakeholders. You will work collaboratively within the scrum teams, IT department, and internal operations teams. You will continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified. You will constantly seek ways to improve processes and reduce manual operations. You will utilize programming skills to solve tech debt items. Requirements

  • Bachelor's Degree in a related field
  • 4+ years of professional IT experience
  • Solid understanding of current/planned system service levels and disaster recovery procedures
  • Progressively responsible experience with internetworking architectures in a production data center or supporting a major operating system in a full-scale, large-volume production environment
  • Proficient in troubleshooting in stage and production environments
  • Experience with ServiceNow and production support process
  • Development experience with MS SQL query
  • Experience with PowerShell
  • Experience with C#
  • Experience in AWS environment
  • Excellent communication skills


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