CRM Solution Manager

6 days ago

New Haven, Connecticut, United States Lighthouse Professional Services Full time
Job Title: CRM Dynamics Manager

At Lighthouse Professional Services, we are seeking a highly skilled and experienced CRM Dynamics Manager to lead our team in implementing and maintaining our enterprise rollout of the Microsoft Dynamics solution.

Key Responsibilities:
  • Lead and manage a multi-disciplinary team of engineers, business analysts, test analysts, and scrum/project managers in the requirements, design, development, configuration modification, and testing of the Microsoft Dynamics platform.
  • Work with users to understand needs and business processes, helping to build a best-in-class CRM solution for front office users, including Sales, Marketing, Service, and Fraternal operations.
  • Collaborate with a wide array of business and IT leaders, and product managers to ensure the CRM solution meets the needs of the organization.
  • Manage the CRM system, leading the implementation, integration, configuration, and maintenance, ensuring optimal performance, reliability, and long-term sustainability.
  • Train or provide appropriate training and development for employees, providing direction, inspirational leadership, professional coaching, feedback, and support.
  • Ensure that all components of the solutions integrate effectively into the overall IT Architecture and meet all regulatory and compliance guidelines.
  • Provide oversight in the implementation and maintenance of business and enterprise software solutions.
  • Collaborate with and act as the point of contact for business to escalate issues related to your portfolio.
  • Ensure projects are executed with full adherence to enterprise project management practices.
Requirements:
  • 8+ years of proven experience in overseeing the direction, development, and implementation of CRM solutions.
  • +5 years of proven experience managing a Microsoft Dynamics 365 CRM platform solution.
  • 5+ years of proven experience leading, coaching, developing, and managing high-performing technology teams.
  • Strong experience in functional and technical analysis/design with proven analytical and problem-solving skills.
  • Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership, and influencing skills.
  • Excellent presentation and communication skills, with a demonstrated ability to foster effective relationships with stakeholders and business partners at all levels.
  • Understands, explains, and presents complex ideas to audiences at all levels in a persuasive and convincing manner.
  • Has a broad and deep business knowledge, including the activities and practices of other organizations.
Education:
  • Required: Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 5+ years leadership experience in a relevant area of business or equivalent experience.
  • 6+ years CRM experience.
  • 2+ years leading and implementing Power Platform solutions.
  • Excellent communication and analytical skills.
  • Expertise of the Power Platform Center of Excellence (COE) and all governance components.
  • Comfortable facilitating functional workshops with customers, document/capture requirements, and design appropriate solutions.
  • Familiar with DevSecOps or other similar enterprise planning and delivery tools.
  • Experience communicating and translating technical concepts to non-technical customers and business leaders.
  • Experience in business application and app-modernization concepts, including no-code/low-code orchestration, application tools, and chatbots.

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