Renewal Process Manager
3 days ago
We are seeking a skilled Renewal Specialist to join our team at Veoci. As a key member of our organization, you will play a crucial role in managing and executing the renewal process for our clients.
Job SummaryThe Renewal Specialist will be responsible for ensuring timely and accurate renewals of our company's contracts, subscriptions, or services with existing clients. This includes managing the renewal process from start to finish, preparing renewal quotes and necessary documents, and maintaining accurate records of all renewal activities.
Key Responsibilities- Manage the renewal process for assigned accounts, ensuring timely and accurate renewals.
- Prepare and present renewal quotes and necessary documents to clients.
- Maintain accurate and up-to-date records of all renewal activities, communications, and customer interactions in our CRM system.
- Communicate with clients to discuss renewal options, contract terms, and any necessary changes or updates.
- Collaborate with internal and external teams to gather necessary information and documentation for renewals.
- Prepare and present reports on renewal performance and customer feedback.
- Continuously seek ways to improve the renewal process and enhance customer satisfaction.
- Bachelor's degree in Business or a related field.
- 2 years of experience in customer service, account management, or related fields.
- Experience with CRM systems and data management.
- Strong organizational and time management skills.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.
- Proactive approach to identifying and resolving issues.
- Excellent verbal and written communication skills.
We offer a competitive salary and comprehensive benefits package, including health insurance and access to additional medical services. We also provide paid time off, including parental leave and a competitive PTO package, as well as opportunities for professional growth and development.
Veoci is committed to providing a positive and inclusive work environment where every employee can thrive and contribute to our success. We are an equal opportunity employer and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Renewal Process Manager
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New Haven, Connecticut, United States Veoci Full timeRenewal Specialist Job DescriptionVeoci is seeking a skilled Renewal Specialist to join our team and support our renewal process. As a key member of our team, you will be responsible for managing and executing the renewal process for a set of assigned organizations, ensuring timely and accurate renewals of our company's contracts, subscriptions, or services...
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Renewal Process Manager
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New Haven, Connecticut, United States Veoci Full timeJob Title: Renewal SpecialistWe are seeking a skilled Renewal Specialist to join our team at Veoci, a leading provider of Emergency Management and Business Continuity Planning solutions. As a Renewal Specialist, you will play a critical role in managing and executing the renewal process for our existing clients, ensuring timely and accurate renewals of our...
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