Product Support Specialist

3 days ago


Phoenix, Arizona, United States Quest Global Full time
Job Overview

Quest Global is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support and guidance to customers who use our company's products.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support for our products via phone, email, or chat
  • Diagnose and resolve complex technical issues related to our products with a high degree of independence
  • Escalate complex customer issues to the appropriate team for resolution as needed
  • Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data
  • Provide technical guidance and training to junior support engineers and internal teams as needed
  • Develop and maintain technical documentation and knowledge base for our products
  • Stay current on new product releases and updates, as well as industry trends and technologies
  • Represent the company in technical presentations and discussions with customers and industry experts

Qualifications:

  • Bachelor's degree in mechanical engineering, Quality Engineering, or a related field
  • 3-6 years of experience in product support or a related field
  • Strong problem-solving and analytical skills
  • Proficient with using Microsoft Office products
  • 3-6 years of Measurement and Visual Inspection experience
  • 3-6 years of Experience with the collection and analyzing of non-conformance data to create Trend charts and reports
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Familiarity with mechanical and technical concepts
  • Ability to work well in a team environment
  • Ability to read and interpret technical drawings and schematics
  • Ability to work flexible hours, as needed
  • Strong leadership and mentorship skills


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