Service Desk Manager

2 weeks ago


Owings Mills, Maryland, United States Wegmans Food Markets Full time
Service Desk Manager Job Description

We're seeking a passionate and dedicated Service Desk Manager to join our dynamic retail environment. As an hourly leader, you'll play a crucial role in ensuring our customers have the best possible experience in our stores and with our products.

Key Responsibilities:
  • Provide exceptional customer service and work closely with employees to ensure a seamless shopping experience.
  • Educate team members on policies, procedures, and guidelines to ensure customer satisfaction.
  • Find solutions or resources to assist customers with urgency and poise.
  • Manage performance and develop employees, providing resources, training, feedback, and development opportunities.
Requirements:
  • 1 or more years of work experience or a college degree.
  • Computer skills.
Preferred Qualifications:
  • Experience leading a team.
  • Enthusiasm for and knowledge of relevant products.
  • Ability to quickly learn and adapt to new situations and subject matters.
What We Offer:
  • Paid time off (PTO) to help you balance your personal and work life.
  • Higher premium pay rates for working Sundays or on a recognized holiday.
  • Health care benefits that provide a high level of coverage at a low cost to you.
  • Retirement plan with both a profit-sharing and 401(k) match.
  • A generous scholarship program to help employees meet their educational goals.
  • LiveWell Employee & Family program to support your emotional, work-life and financial wellness.
  • Exclusive discounts on electronics, entertainment, gym memberships, travel and more.

We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.

At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.


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