Service Desk Manager

2 weeks ago


Owings Mills, Maryland, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Desk Manager to join our team at Wegmans Food Markets. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide exceptional customer service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Lead a team of customer service representatives, providing guidance, training, and feedback to ensure they are equipped to provide excellent customer service.
  • Operate lottery and other machines, administer the Shopper's Club program, sell stamps and money orders, rent carpet cleaning machines, and perform other tasks as needed.
  • Educate team members on policies, procedures, and guidelines, while allowing exceptions where appropriate to ensure customer satisfaction.
  • Find solutions or resources to assist customers, responding with urgency and poise.
  • Manage performance and develop employees, providing resources, training, feedback, and development opportunities.
Requirements
  • 1 or more years of work experience or a college degree.
  • Computer skills.
  • Preferred qualifications include experience leading a team, enthusiasm for and knowledge of relevant products, and the ability to quickly learn and adapt to new situations and subject matters.
What We Offer

At Wegmans, we believe in putting our people first and offering competitive pay and a variety of benefits and perks. We offer premium pay for working on Sundays or holidays, industry-leading health care coverage and wellness programs, paid time off (PTO) to help you balance work and life, and flexibility in scheduling to prioritize what is most important to you.

We are proud to offer a comprehensive benefits package, including health care benefits, a retirement plan with a profit-sharing and 401(k) match, a generous scholarship program, and exclusive discounts on electronics, entertainment, gym memberships, travel, and more.

Join our team and discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community.


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