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Customer Service Manager

2 months ago

Owings Mills, Maryland, United States latitude Full time
Senior Customer Service Representative

As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional service and support to our valued customers. Your expertise will be instrumental in resolving complex issues, building strong relationships, and driving customer satisfaction.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
  • Inventory Management: Assist Sales with inventory, AP, and AR, ensuring seamless order processing and document management.
  • Issue Resolution: Manage and resolve complex customer issues and complaints, coordinating with other departments as necessary to ensure swift resolution.
  • Product Knowledge: Maintain an in-depth understanding of our product lines, manufacturing processes, and industry standards to effectively address customer needs.
  • Communication: Answer phones and respond to customer inquiries, providing timely and accurate information.
Requirements:
  • Experience: 5+ years of manufacturing support experience, with a proven track record of managing sales accounts, inventory, and customer relationships.
  • Technical Skills: Experience with Sage 100 is a plus, but not required.

Compensation: $40,000 - $55,000 per year, depending on experience and qualifications.