Medical Front Desk Representative

2 weeks ago


Owings Mills, Maryland, United States National Retina Institute Full time
Overview

National Retina Institute is seeking a highly skilled and patient-focused Medical Front Desk Representative to join our team in Owings Mills, MD. This is a full-time opportunity with great work hours, no late evenings, no major holidays or weekends, and a robust benefits package. Our team-oriented working environment values employee growth and success, with clear career ladder opportunities.

Responsibilities
  • Greet and welcome patients and visitors, ensuring a positive first impression.
  • Manage appointment schedules, verify patient information, and maintain accurate records.
  • Utilize multiple data collection methods, including electronic and paper-based applications.
  • Confirm insurance eligibility and verify active coverage.
  • Accurately calculate and collect patient co-payments, deductibles, and due balances.
  • Schedule return appointments and set up reminder notifications.
  • Assist doctors, staff, patients, and visitors with professionalism and courtesy.
  • Maintain confidentiality of sensitive information.
  • Keep the reception area clean and organized.
  • Assist with inventory management and answer phone calls with excellent telephone etiquette.
Qualifications
  • High school diploma or equivalent required.
  • Compassionate and able to establish trust with patients.
  • Ability to remain calm and professional under pressure.
  • Strong attention to detail and excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • One or more years of experience in a medical practice preferred.
What We Offer
  • Competitive hourly pay.
  • Comprehensive benefits package, including medical, dental, and optical coverage.
  • 401k and short and long-term disability.
  • Company-paid life insurance.
  • Paid holidays and generous paid time off.
  • Paid parking where applicable.

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