Digital Operations Manager for Global Initiatives

3 weeks ago


San Francisco, California, United States Pager Full time

PagerDuty empowers teams of all kinds to drive business forward through its cutting-edge Operations Cloud.

We're seeking a seasoned Digital Operations Manager to join our diverse, customer-focused team. As a key member, you'll identify stakeholders, drive roadmaps and strategies, lead delivery, report status, and ensure quality standards.

This is an exciting opportunity to collaborate with various teams in different domains (IT, Security, Finance, etc.) and work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams.

The ideal candidate has a strong technical background, excellent problem-solving skills, and is passionate about managing large-scale programs and projects.

As a Dutonian, you'll be required to visit our Lisbon office once a month, adjusting your working hours to accommodate some Pacific Time/West Coast hours to collaborate effectively with US-based teams. The expected hours for this role are 12pm-8pm GMT.

Key Responsibilities:
  • Develop IT program plans, milestones, and success criteria, resource allocation plans, and estimation to ensure predictable delivery
  • Analyze complex data sets to identify patterns and relationships, providing practical solutions to real business problems
  • Anticipate bottlenecks, manage escalations, and make informed trade-offs
  • Identify unstructured problems and drive technical and operational improvements, business strategies, and technical solutions across teams
  • Contribute technically by working with cross-functional teams to surface dependencies, risks, mitigation plans, and estimation refinement
  • Collaborate closely with partners to drive iterative process improvements
  • Leverage tools and processes to enhance productivity in support of the program
  • Communicate successes, schedules, priorities, issues, and overall program health to all levels in the company
  • Create, track, and drive critical path, flagging and managing risks, dependencies, and decisions that affect the program
  • Ensure program alignment on present and future outcomes supporting the company's strategy
  • Manage program financials related to capitalization and procurement processes
  • Generate impactful automated reporting
  • 6+ years of experience in Digital Program Management
  • Experience running security & IT, data programs, business applications, or similar technical programs
  • Ability to work primary hours of 12pm-8pm GMT

Preferred qualifications:

  • Experience managing large-scale programs with a wide impact radius
  • Confidence leading and influencing
  • Experience with financial systems

About PagerDuty

PagerDuty is a global leader in digital operations management, revolutionizing how critical work gets done. Our Operations Cloud powers digital transformation, enabling customers to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

We're committed to creating a diverse environment and are an equal opportunity employer. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Prioritizing accessibility, we provide reasonable accommodations for qualified individuals with disabilities in our job application process.



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