Global Digital Operations Expert
1 week ago
Foster Strong Relationships to Drive Customer Success with PagerDuty
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through our Operations Cloud.
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Our Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Responsibilities:
- Establish and maintain executive-level trusted advisor relationships with the customers' IT, Engineering and Support organizations.
- Demonstrate expertise in PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide customers on process, people and change management best practices to drive adoption of real-time operations.
- Proactively identify risks to the customer achieving their stated business goals and collaborate with the sales team to develop a risk mitigation plan.
- Create and execute a comprehensive adoption path for PagerDuty products, showcasing the current state, target future state with timeline.
- Deliver business value and innovation to customers by understanding their opportunities to reduce cost and drive growth.
- Recommend additional expert services when necessary to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead cross-functional post-sales teams at PagerDuty, delivering a seamless experience on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Qualifications:
- 8-10 years of relevant customer-facing experience at a SaaS company with a proven track record of success.
- Previous experience managing Public Sector customers.
- Proficiency in developing comprehensive business value ROI models to drive strategic decision-making and deliver tangible results.
- In-depth expertise in SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs.
- Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring.
- Ability to travel to client sites as necessary.
Compensation: The estimated salary range for this position is $108,000 - $165,000 USD per year, plus bonus, commission, equity, and/or benefits. Our salaries are determined by role, level, and location, reflecting the minimum and maximum base salary we expect to pay newly hired employees.
-
Digital Operations Expert
3 weeks ago
San Francisco, California, United States Pager Full timeAbout the RolePagerDuty is a global leader in digital operations management. As a Digital Operations Expert, you will play a key role in enabling our sales teams to achieve their goals through process improvements and enablement efforts.Key ResponsibilitiesIdentify opportunities for sales process improvements and drive enablement effortsProvide deal support...
-
Digital Commerce Solutions Expert
3 weeks ago
San Francisco, California, United States Flywheel Digital Full timeAbout Flywheel DigitalFlywheel Digital's innovative digital commerce solutions drive growth for leading brands across major marketplaces worldwide.We empower clients with real-time performance insights, boosting sales, share, and profit.Our global teams in the Americas, Europe, and APAC offer a career with meaningful impact, endless opportunities, and...
-
Global Digital Transformation Lead
3 weeks ago
San Francisco, California, United States AECOM Full time**Company Overview**AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management.On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector...
-
Digital Media Strategist, Global Operations
2 weeks ago
San Francisco, California, United States GroupM Full timeWe are seeking a highly skilled Digital Media Strategist to join our team in Global Operations at GroupM. As an Associate Director, Paid Social, you will be responsible for overseeing all day-to-day Paid Social operations and serving as the primary point of contact for clients.Job DescriptionIn this role, you will provide strategic direction and leadership...
-
Digital Commerce Growth Strategist
3 days ago
San Francisco, California, United States Flywheel Digital Full timeGrow Your Career with Flywheel DigitalAbout UsFlywheel Digital's innovative suite of e-commerce solutions empowers leading brands to accelerate growth across all major digital marketplaces. Our cutting-edge technology provides near real-time performance measurement, enabling clients to optimize sales, share, and profit. With a global presence spanning the...
-
Global Payroll Leadership Expert
2 weeks ago
San Jose, California, United States Western Digital Full timeJob SummaryWe are seeking an experienced Director of Global Payroll Services to join our team. This is a challenging and rewarding opportunity for a highly skilled professional to lead our global payroll operations.
-
Mechanical Design Expert
3 days ago
San Francisco, California, United States ACL Digital Full timeCompany Overview: ACL Digital is a leading digital solutions provider seeking a skilled Mechanical Design Expert to join our team.Estimated Salary: $110,000 - $140,000 per yearJob Description:We are looking for a talented CAD Engineer V with experience in 2D and 3D CAD design, sheetmetal, and plastic/injection molded parts.The ideal candidate will have...
-
San Francisco, California, United States Daiichi Sankyo, Inc. Full timeDaiichi Sankyo, Inc. is a global pharmaceutical leader with over 110 years of experience in delivering innovative therapies to improve patient outcomes. We are seeking an experienced Regulatory Affairs expert to join our Global Labeling Operations team as a Global Regulatory Affairs Lead.About the RoleThis role will be responsible for leading the development...
-
Global Digital Marketing Strategist
3 weeks ago
San Francisco, California, United States Airwallex Full timeJob Title: Global Digital Marketing StrategistAbout Airwallex:Airwallex is a unified payments and financial platform for global businesses. Our unique combination of proprietary infrastructure and software empowers over 100,000 businesses worldwide to manage everything from business accounts, payments, spend management, and treasury to embedded finance at a...
-
Senior UI Developer for Global Digital Projects
3 weeks ago
San Francisco, California, United States Sonoma Consulting Full timeHalo Group is a pioneering IT talent provider, placing technology experts within the teams of leading companies to help them build innovative businesses that drive customer engagement and competitive advantage. Our company offers a meaningful work environment for employees, attractive and interesting engagements for consultants, and cutting-edge digital...
-
Digital Forensics Expert
3 weeks ago
San Francisco, California, United States Alvarez & Marsal Full timeAlvarez & Marsal is a premier global professional services firm seeking an experienced Digital Forensics Expert to lead our Forensic Technology Services team.• Estimated salary: $120,000 - $180,000 per yearThe successful candidate will have at least 3-6 years of experience in digital forensics and excellent analytical skills to uncover data-based evidence...
-
Hardware Reliability Engineer
3 weeks ago
San Francisco, California, United States Samsara Full timeCompany OverviewSamsara is a pioneer in the Connected Operations Cloud, enabling organizations to harness IoT data and develop actionable insights. Our mission is to improve safety, efficiency, and sustainability in physical operations that power the global economy.We represent more than 40% of global GDP, including agriculture, construction, field services,...
-
Global Employment and Labor Law Expert
3 weeks ago
San Francisco, California, United States Global-Scholarship Full timeAt Global-Scholarship, we are seeking an associate attorney to join our Global Employment & Labor Law practice. The role involves advising multinational clients on US and cross-border employment issues, including transactions.Key Responsibilities:Advise clients on US and cross-border employment issuesConduct research and analysis on employment lawDevelop and...
-
Digital Frontend Engineering Expert
3 weeks ago
San Francisco, California, United States Ad Hoc LLC Full timeTransforming the Digital LandscapeWe are seeking a seasoned Digital Frontend Engineering Expert to join our team at Ad Hoc LLC. As a key member of our digital services company, you will play a pivotal role in designing and delivering seamless user experiences for government agencies and their constituents.Ad Hoc is a remote-first company that empowers its...
-
Digital Product Development Expert
3 weeks ago
San Francisco, California, United States Venteur Full timeAbout the JobVenteur is a pioneering health insurance platform redefining the industry with an affordable, accessible, and consumer-centric approach. We're looking for exceptional digital product development experts to join our team.Salary and Benefits$150,000 - $190,000 per year plus comprehensive benefits package including health, dental, and vision...
-
Digital Asset Management Expert
2 weeks ago
San Francisco, California, United States Ripple Full timeAbout the RoleWe're seeking a seasoned Digital Asset Management Expert to join our team at Ripple. This is an exciting opportunity to work with cutting-edge technology and contribute to shaping the future of financial systems.
-
San Francisco, California, United States Capgemini Full timeCompany OverviewCapgemini is a global leader in business and technology transformation, helping organizations accelerate their dual transition to a digital and sustainable world.We are a diverse group of 340,000 team members in over 50 countries, trusted by our clients to unlock the value of technology and address their entire breadth of business needs.We...
-
Digital Transformation Expert
3 weeks ago
San Francisco, California, United States Propeller Full timeDigital Transformation ExpertPropeller is seeking a seasoned Digital Transformation Expert to drive growth and innovation in our technology practice. The ideal candidate will have a deep understanding of the tech industry and a proven track record of delivering strategic sales plans and crafting innovative solutions for complex client challenges.Key...
-
Global IT Service Delivery Expert
3 weeks ago
San Francisco, California, United States AppsFlyer Ltd. Full timeAt AppsFlyer Ltd., we strive to deliver exceptional experiences for our customers while prioritizing their privacy. Our advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies empower creators and 10,000+ technology partners worldwide.We are seeking a skilled Global IT Service...
-
Global Sourcing Expert
3 weeks ago
San Francisco, California, United States Oura Full timeOura, a pioneer in wearable technology, seeks a seasoned professional to spearhead strategic sourcing initiatives. As a Global Sourcing Expert, you will play a pivotal role in driving the company's mission to empower individuals to take control of their well-being.Salary and BenefitsThe successful candidate can expect a competitive salary ranging from...