Intake Coordinator

3 days ago


Sarasota, Florida, United States LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY Full time
Job Title: Intake Specialist

At Lightshare Behavioral Wellness & Recovery, we are seeking a highly skilled and compassionate Intake Specialist to join our team.

Job Summary:

The Intake Specialist will be responsible for facilitating admissions to the Addictions Receiving Facility, identifying alternative interventions when unable to admit, and communicating effectively with internal and external customers.

Key Responsibilities:

  • Answer incoming calls to the Addictions Receiving Facility in a professional manner, gather pertinent screening information, and consult with the admitting nurse to schedule admissions.
  • Thoroughly document all calls, contacts, and information, and collect and compile statistical data as required.
  • Complete intake documentation in the Electronic Health Record (EHR) with clients being admitted to the Addictions Receiving Facility and facilitate admission to other treatment components as appropriate.
  • Identify alternative interventions to referring entities if unable to admit and maintain a listing of alternative interventions.
  • Be knowledgeable of all involuntary placement procedures.
  • Provide general program information on the Addictions Receiving Facility to potential clients, family members, and referral sources.
  • Communicate frequently with all medical, clinical, and support staff to maintain up-to-date information regarding scheduled admissions and discharges.
  • Accurately complete the admission log, end-of-shift report, and provide all required information for ongoing communication of shift events.
  • Complete daily census as requested.
  • Keep the supervisor informed of all issues concerning job functions.
  • Assist with other duties as assigned.

Core Competencies:

  • Demonstrates Dependability:
    • Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies.
    • Uses leave time according to Lightshare Behavioral Wellness & Recovery policies.
    • Completes documentation/paperwork and projects within deadlines.
  • Demonstrates Flexibility & Initiative:
    • Assumes additional responsibilities and a willingness to assist colleagues.
    • Works different shifts when necessary.
    • Recommends program changes and improvements.
  • Demonstrates Teamwork:
    • Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.
    • Attends and participates in required staff meetings and agency-wide committees.
    • Receptive to direction and feedback from supervisor.
  • Demonstrates Professionalism:
    • Conducts self in a professional manner with colleagues, peers, and persons served.
    • Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.
    • Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times.
    • Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.

Requirements:

  • Bachelor's Degree in the Human Services field.
  • Excellent written and verbal communication skills.
  • Accurate documentation skills.
  • Knowledge of Marchman Act processes.
  • Crisis intervention skills.


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