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Client Care Specialist

2 months ago

Sarasota, Florida, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

If you are passionate about assisting others and thrive in a dynamic environment, FYZICAL Therapy and Balance Centers has an opening for a Customer Service Representative that may be the ideal opportunity for you.

As the primary point of contact for our valued clients, your role as a Customer Service Representative is crucial to our operations. You will collaborate with a dedicated team focused on helping patients regain their quality of life. Our commitment to revolutionizing the physical therapy industry through personalized treatment plans means we are looking for someone who shares our vision.

This position offers numerous opportunities for professional growth, access to advanced technology, and the chance to develop your career under a supportive leadership team.

Key Responsibilities
  • Manage patient scheduling and appointments across multiple phone lines.
  • Collect and maintain new patient information; track all patient referrals.
  • Provide information to patients and facilitate communication between patients and healthcare providers.
  • Send and log all reports directed to physicians.
  • Process payments and verify insurance coverage.
  • Handle incoming and outgoing mail, ensuring proper distribution.
  • Coordinate benefits paperwork with billing companies.
  • Oversee all scheduling and related communications.
  • Answer phone inquiries, serving as a liaison for patients and addressing questions from both potential and current patients.
  • Schedule evaluations, re-evaluations, appointment reminders, and cancellations.
  • Collect new patient intake data and monitor clinic referrals.
  • Fax reports to physicians and maintain logs of incoming documents.
  • Verify insurance details and track covered visits; collect copayments.
  • Monitor mail for Explanation of Benefits and communicate with billing companies.
  • Coordinate with office management and clinical staff regarding patient scheduling and arrivals.
Essential Qualifications
  • High school diploma or equivalent.
  • Valid driver's license and reliable transportation.
  • Strong communication skills, multitasking abilities, and attention to detail.
  • Positive attitude, strong work ethic, integrity, and empathy for patients in distress.
  • Proficient in managing details and effective communication.
  • Demonstrated compassion and professionalism in all interactions.