Client Care Specialist
2 weeks ago
If you are passionate about providing exceptional service and enjoy engaging with clients, FYZICAL Therapy and Balance Centers is seeking a dedicated Customer Service Representative. This role is essential in ensuring a seamless experience for our clients as they navigate our innovative therapy services.
As the first point of contact for our valued clients, your contributions will be vital to our operations. You will collaborate with a supportive team committed to enhancing the quality of life for our patients through personalized treatment plans. At FYZICAL, we prioritize professional growth and offer opportunities for advancement within a forward-thinking environment.
Key Responsibilities
- Manage patient scheduling and appointments across multiple phone lines.
- Collect and maintain new patient information, tracking referrals efficiently.
- Act as a liaison between patients and healthcare providers, ensuring clear communication.
- Process and log reports sent to physicians accurately.
- Handle payment collections and verify insurance details.
- Sort and distribute incoming mail appropriately.
- Facilitate the submission of benefits paperwork to billing entities.
- Coordinate all scheduling communications effectively.
- Respond to inquiries from current and prospective patients, providing assistance as needed.
- Schedule evaluations and manage appointment reminders and cancellations.
- Gather new patient intake data and monitor clinic referrals.
- Fax necessary reports to physicians while maintaining a log of incoming documents.
- Verify insurance coverage and manage copayment collections.
- Track and organize Explanation of Benefits received from mail and fax.
- Communicate scheduling updates with the office manager and clinical staff.
Essential Qualifications
- High school diploma or equivalent.
- Valid driver's license and reliable transportation.
- Strong communication skills with a focus on multitasking and attention to detail.
- Positive demeanor, strong work ethic, and empathy towards clients in need.
- Proficient in managing details and fostering effective communication.
- Dependable vehicle and up-to-date driver's license.
- Exemplary integrity and compassion in client interactions.
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