Discharge Planner

2 weeks ago


San Antonio, Texas, United States UHS Full time
Job Summary

We are seeking a highly skilled and organized Discharge Scheduler to join our team at UHS. As a key member of our care management team, you will play a critical role in ensuring the smooth transition of patients from our facility to their next level of care.

Responsibilities
  • Facilitate timely referrals to alternate levels of care and assist family and/or guardian with completion of applications.
  • Communicate with referral providers about new referrals and ensure that the facility has all necessary information to consider a referral; assist with ensuring that all receiving providers have all necessary clinical materials and information.
  • Document case management contacts in progress notes, communicate with therapists/treatment team about contact and updates on the status of discharge planning.
  • Work with involved agencies by arranging and participating in multi-agency meetings as needed to facilitate a smooth discharge.
  • Work with Utilization Review to establish prior authorization, travel, insurance application, etc. is coordinated for a timely discharge.
  • Maintain a shared file where information is updated to review status of faxes, referrals, etc; maintain contact with current providers to update them on the status of patient/course of hospitalization and to obtain information from provider to share with treatment team.
  • Participate in problem-solving regarding abrupt changes in discharge, coordinates and communicates the discharge plan.
  • Coordinate travel arrangements as directed by the therapists and communicate all information to therapists in a timely manner; contacts family with travel information and provides copies of necessary travel documents to family if directed by the therapist/treatment team.
  • Coordinate discharge appointments and communicate to therapist and family if directed by therapist/treatment team.
  • Maintain documentation on all cases; ensuring progress notes on all case management contact/discharge planning efforts are completed no later than 24 hours after the contact; documents discharge appointments in the discharge paperwork.
  • Participate in community activities as requested by the Director of Social Services to build relationships with community providers.
  • Serve as an effective team member and work closely with the Utilization Review team and clinical team.
  • Make phone contacts with referral services and outpatient providers weekly.
  • Perform other duties as assigned.
Qualifications

To be successful in this role, you will need to have:

  • Good verbal and written skills.
  • Ability to maintain confidentiality.
  • Some knowledge of JCAHO and Champus standards.
  • Computer skills and knowledge of basic case management/utilization review principles.

You will also need to have a Bachelor's degree or higher in a related field and at least 5 years of experience in the mental health field. Previous experience in case management/utilization review is also highly desirable.

Physical Requirements

This role requires:

  • Correctable vision and hearing.
  • Ability to occasionally lift 25 pounds and carry medical records.
  • Ability to write and record information, and accurately read medical records.
  • Ability to spend 30% to 40% of time standing or walking between units.
  • Ability to spend 60% to 70% of time sitting at a desk.
  • Infrequent telephone or public face-to-face contact, but ability to calmly handle frustrated or angry clients.

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and believe that diversity and inclusion among our teammates is critical to our success.


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