Customer Support Manager

4 days ago


Marlborough, Massachusetts, United States A&L Plumbing, Heating and Cooling Inc Full time
Job Description

This HVAC Dispatcher role offers a unique opportunity to work in a fast-paced and dynamic environment where no two days are the same.

As an HVAC Dispatcher, you will be responsible for coordinating service operations, ensuring timely and efficient resolution of customer issues, and maintaining a high level of customer satisfaction.

You will work closely with our service technicians to schedule appointments, coordinate repairs, and ensure that our customers receive exceptional service.

Key Responsibilities:

  • Maintain accurate records of customer interactions and resolve issues in a timely manner
  • Coordinate with service technicians to ensure efficient scheduling and delivery of services
  • Provide exceptional customer service through clear and concise communication
  • Stay up-to-date with industry developments and best practices to enhance customer experience

Estimated Salary: $29-$34 per hour, depending on experience.

Benefits:

  • Medical, Dental, and Vision insurance paid at 50% by the employer
  • Long-term disability insurance fully covered by the employer
  • Life insurance coverage of $50,000 paid by the employer
  • 401(k) plan with a 5% employer match after six months of service
  • Birthday bonus equivalent to 8 hours of pay
  • Vacation time: 2 weeks in the first year, increasing to 3 weeks after four years, and 4 weeks after five years of service
  • Sick leave: 40 hours per year for full-time employees
  • Bereavement leave: 3 days
  • Tuition reimbursement program offering $500 per year
  • Maternity and paternity leave programs


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