Customer Service Liaison

6 days ago


Marlborough, Massachusetts, United States Integrated Resources, Inc Full time
Job Overview: Integrated Resources, Inc. is seeking a skilled Customer Service Liaison to join our team. In this role, you will be responsible for providing exceptional customer service and support through various communication channels. The ideal candidate will possess excellent multi-tasking and organizational skills, with the ability to work effectively in a fast-paced manufacturing environment.

About the Role: As a Customer Service Liaison, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing timely updates on order status. You will also be responsible for entering orders into Oracle Order Management, managing istore registration and inquiries, and assisting with other projects as assigned.

Requirements: To succeed in this role, you must have 1-2 years of previous customer service or call center experience in a fast-paced manufacturing setting. You should be highly proficient in using a PC, the internet, and MS Office applications, especially Outlook. Advanced attention to detail skills, experience with Oracle, and the ability to communicate clearly and concisely are also essential requirements.

Benefits: This full-time remote position offers a competitive salary of $***/**hour, depending on experience. You will also have the opportunity to work with a dynamic team, enjoy flexible scheduling during peak periods, and receive regular feedback and support to help you grow in your career.

Qualifications: The successful candidate will possess the following qualifications:
  • High School Diploma required
  • Associate or Bachelor's degree preferred


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