Desktop Support Specialist
3 weeks ago
**About the Role:**
We are seeking a skilled Desktop Support Specialist to join our team at Desktop & Depot Support in Marlborough, Massachusetts.
**Estimated Salary:** $55,000 - $65,000 per year.
About the Job:
In this role, you will be responsible for providing workstation software break fix support, IMAC (PC Install, Moves, Adds and Changes), image loads, asset recovery, asset tagging, printer support, client center (Tech Bar) support, IT service management updates, and other client support duties as needed to maintain workstation operations and customer satisfaction.
Requirements:
- Previous working experience in desktop support is desired, however, training will be provided for all entry-level new hires.
- Knowledge of PC imaging is required.
- Experience with change management and incident management is necessary.
- Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is essential.
Preferred Qualifications:
- Certified Dell Technician.
- Expertise in inventory control.
What We Offer:
As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more. For more information, please visit our website at https://vso-inc.com/careers
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