Self Storage Industry Leader

3 days ago


Marlborough, Massachusetts, United States Public Storage Full time

We are seeking a highly skilled and motivated Customer Service-Self Storage Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support in their self-storage needs.

Company Overview

Public Storage is the leading provider of self-storage solutions in the industry. We pride ourselves on delivering high-quality services to our customers, and we are committed to providing a positive experience for all who interact with us.

Job Description

This role will involve working independently at multiple locations, spending time both inside and outside. You will be responsible for assessing customer storage needs and making suggestions, including selling packing and moving supplies. Daily storage unit inspections will also be part of your duties, ensuring that inventory and availability are accurate and up-to-date.

Responsibilities:
  • Assess customer storage needs and make recommendations
  • Sell packing and moving supplies as needed
  • Perform daily storage unit inspections to confirm inventory and availability
  • Audit cash drawers and make bank deposits
  • Help customers stay current with payments and make reminder and collection calls when required
Requirements

To succeed in this role, you will need to have excellent customer service skills, be able to work independently, and have a strong attention to detail. Additionally, you should be able to lift/move items weighing up to 35 pounds and spend up to 50% of your time outdoors, including climbing stairs and opening large doors.

Physical Requirements:
  • Lift/move items weighing up to 35 pounds
  • Work in outdoor environments for up to 50% of the time
  • Ability to climb stairs and open large doors
Qualifications

We are looking for candidates with experience in customer service-centered sales environments, such as retail, restaurant, or fast food settings. A valid driver's license and personal vehicle are also required, as well as a commitment to maintaining a clean and organized workspace.

Benefits:
  • $17.00 per hour salary
  • Flexible and full-time schedules available
  • Competitive wages paid weekly
  • Full-time benefits after an average of 20+ hours worked
  • On-site company housing available at many locations
  • Mileage reimbursement provided for travel between properties
  • Performance-based bonuses available


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