Customer Support Professional

1 week ago


Marlborough, Massachusetts, United States New England Cryogenic Center, Inc. Full time
New England Cryogenic Center, Inc. is a pioneer in cryopreservation of human cells and tissue. We are seeking a Customer Support Professional to support multiple departments: operations, sales, and billing. This role involves providing quality service to existing customers with account questions across our business lines (e.g., billing, contract, payments, information update). You will field inquiries by phone, email, chat, or fax and provide potential customers with prompt service information regarding our offerings, pricing, and contracts. Your responsibilities will also include supporting sales staff with post-sale activities, such as kit mailing, kit production, and contract follow-up.

The estimated salary for this position is around $45,000-$60,000 per year, based on the location and industry standards.

This is a full-time position, working Monday through Friday from 8:30am-5:00pm. You will be required to have excellent interpersonal communication skills and ability to build and facilitate good working relationships with staff at all levels of organization.



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