Energy Management Support Specialist

7 days ago


Marlborough, Massachusetts, United States GTT, LLC Full time
Job Title: Junior Energy Management Customer Service AdminstratorCompany Overview:

GTT, LLC is a leading staffing firm specializing in providing top talent to Fortune 500 clients.

Salary and Benefits:

The estimated salary range for this role is $26.57/Hr. As an employee of GTT, LLC, you will receive comprehensive benefits including Medical, Vision, and Dental Insurance Plans and a 401k Retirement Fund.

Job Description:

We are seeking a detail-oriented individual with excellent customer service skills to join our team as a Junior Energy Management Customer Service Adminstrator.

  • Responsibilities:
  • Provide timely and effective responses to customer inquiries via email and ServiceChannel.
  • Escalate urgent issues to management and collaborate with vendors, store managers, and home office personnel to resolve problems.
  • Verify invoices against department requirements.
  • Conduct ad-hoc reporting and analysis as needed.
  • Assist with ongoing maintenance programs and project-based initiatives.
  • Maintain positive relationships with customers and internal teams.
  • Perform administrative tasks such as composing emails and maintaining reports.
Requirements:

To be successful in this role, you must have:

  • Technical Skills: Proficiency in Excel with ServiceChannel knowledge a plus.
  • Soft Skills: Strong conflict resolution, organizational, and communication skills.
  • Experience: Minimum 2 years of experience in a call center, customer service, or related field.


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