Operations Executive

1 week ago


Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled and experienced Project Manager to oversee daily operations and lead a team of professionals in delivering exceptional service to our clients.

**Key Responsibilities:**

  • Oversee daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.
  • Manage escalation from team when required.
  • Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required.
  • Prepare and maintain statistics and reports.
  • Share updates with the team and execute new workflows and improvement initiatives.
  • Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.
  • Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
  • Manage staffs employment records, health screening records, vaccination records, training records.
  • In charge of manning contractual and billing matters (Timesheet verification).

**Requirements:**

  • Diploma or Degree in any discipline.
  • Previous experience in a customer service or supervisory role, preferably in the healthcare sector.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Meticulous and excellent communication and interpersonal skills.
  • Ability to handle pressure and resolve conflicts effectively.
  • Proficient in MS Office applications.
  • Candidates with experience working in a healthcare environment will be preferred.


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