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Executive/Senior Executive, Zone Operations, RHSO

2 months ago

Mastic Beach, New York, United States MyCareersFuture Full time

**Job Summary**

As a Senior Executive, Zone Operations, RHSO at MyCareersFuture, you will play a crucial role in leading community care team operations in assigned areas to improve health and anchor care in the community.

**Key Responsibilities**

1. Support community care team operations in assigned areas to support residents in leading a healthy lifestyle, including:

• Transition care programs

• Community Health Posts

2. Engage community partners in assigned areas to collaborate in taking care of the health of residents and coordinate community operations.

3. Support operations planning in assigned areas, including:

• Ops data analysis and monitoring workload

• Monitoring performance of ops KPIs

4. Support improving community operations to enhance care and resident experience, including:

• Piloting new programs and processes

• Evaluating the use of technology to ease workflow improvement

• Evaluating success of pilot programs for future action

5. Support overall Patient Experience efforts to improve resident experience and quality of care, including:

• Managing feedback from all sources

• Working closely with stakeholders in the investigation and service recovery process to ensure resident concerns are addressed

• Evaluating feedback and working with various stakeholders to identify potential service gaps

**Requirements**

• Bachelor's Degree with relevant experience in healthcare, operations-related, and/or customer service environment

• Minimum 2 years of experience

• Strong writing, communication, and interpersonal skills

• Strong sense of responsibility and ability to manage complaints and feedback