Service Coordinator

3 days ago


Philadelphia, Pennsylvania, United States EMCOR Group Full time
About Us

Fluidics Inc. is a subsidiary of EMCOR Group, Inc., a leading provider of mechanical and electrical construction and facilities services. With a rich history dating back to 1968, we have evolved to meet the growing needs of our customers, leveraging advanced resources and technologies.

Job Summary

We are seeking a highly skilled Service Coordinator to maintain clear and ongoing communication with customers, technicians, and other employees related to Service Operations and National Accounts. This role involves managing incoming service calls, scheduling technicians, and ensuring timely completion of tasks.

Key Responsibilities
  • Enter service calls and record relevant information, including customer and site details, problem codes, and maintenance contract numbers.
  • Schedule and dispatch technicians in accordance with company expectations for service call response time and maintenance contract obligations.
  • Review previous slips to avoid duplicate calls and ensure awareness of other activity at the jobsite.
  • Dispatch technicians in a timely manner to minimize downtime and maintain daily and weekly schedules in CMS.
  • Monitor preventive maintenance agreements and verify technician time and cost codes at job completion.
  • Assist technicians with repair quotes and provide reports to the Service Supervisor on open T&M, QJ's, and PM's.
  • Perform emergency dispatch duties and assist with National Accounts responsibilities, including quote preparation and contract management.
Requirements
  • Three to five years' experience dispatching for a mechanical contractor, preferably with experience utilizing a Computer Maintenance System.
  • Strong computer proficiencies in Microsoft Office Suite 365 and ability to work in a fast-paced team environment.
  • Excellent communication and organizational skills, with a focus on customer satisfaction and service delivery.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability, a 401(k) Savings Plan, and employee assistance program.


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